I have had my car for two years. I have been coming to Census auto since I had my car getting oil changes. Also they fixed another part on my car that was under warranty. They all are very nice and try to get you in and out. I have not had any bad experience as of yet but a small miss communication but it was fixed and my car was able to get the alignment. Gave a 4 star because the oil changes always take 1hr and 30 minutes even with an appointment. Never had to wait so long for a oil change. But other then that, I am a loyal customer and continue to stay that way .
What a deceitfully horrible experience! I called last week to make an appointment to get a diagnostics for my car. I explained to the gentleman on the phone that I have a code reader at home, so I am not seeking someone who is going to attach a code reader to my car exclusively, but one that would look into what the cause of my problems was. The gentleman on the phone agreed and went into this whole dialogue about why you cannot solely rely on the code reader, etc., etc. After speaking with him, he appeared knowledgeable, I was comfortable, and I made an appointment for today May 19th at 9 am.
Don't take your car here! Not only is Tay the only personnel there this morning clearly knowledgeable of cars, but more importantly he lacks the basic comprehension skills to engage in simple dialogue. You are taking about the car hesitating after you accelerate and in his mind that translated to the engine shifting after you put the key in the engine. Beware, sub-par shop. I can see how you could go here looking for your tires to be rotated, and then they come back and tell you that your need a head gasket.
Their service is very good with reasonable price!
Census auto repair shop is the best. Mr. Roberto and his boys... Mr Caesar and Mr Tay always keep it simple. They tell you what's wrong with your vehicle, Mr Roberto and his boys fix it and that's it. You NEVER have to go back and say the work was not done right because when Mr. Roberto and his boys fix your car....trust and believe. It's fixed
Tay then says well if I put it on the machine and there are no lights on, the machine is going to pass it. I told Tay that I spoke to another gentleman on the phone and he said that a diagnostic included more than a coder reader and that I had a code reader at home. So there is no need to pay someone else for services that I can do myself at home. Tay said, okay and then started clicking someone on his computer. When he was finished, he looked up at me and said well I am not sure. If there are no lights on your dashboard, I do not understand why you would think it was your engine. At that point, Tay and Census could not do anything to service my car. I would not even feel comfortable with them washing and shining its tires.
Here is when things went wrong. I showed up at the shop this morning at 8:30 am to check in for my appointment. The gentleman whose work shirt said Tay, said he could not find an appointment for me in their system. Tay then asks me what the problems were with my car. I explained to him, that after I come to a complete stop and then accelerate it feels like my car hesitates. Tay said, are there any dashboard lights on in your car. I said, no. Tay said well how do you know it is your engine. I said, I never stated that it was my engine. I have no idea what the cause may be. Then Tay says, so what you are saying is when you start your car up, you think the engine shifts more than normal? I said I did not mention that. I never said it occurs when I start my car up; I said when I accelerate it feels like it hesitates after coming to a complete start. I also never said, I thought it was the engine because I do not know.
Horrible!!! I actually want to go give them my review in person!!!! Don't go!! I pursued them in need of a tune up. 2 months later they hadn't even finished the small task of pricing a tune up. The person on the phone stated that he saw where I last called on the 2nd of March and that the mechanic was still in the process of "pricing spark plugs." 22 days later. I never received call back from them. I'm glad I didn't get work done with their lack of reliability and professionalism!
Census Auto Repair Sales is a US Car Repair based in Suitland Silver Hill, District Of Columbia. Census Auto Repair Sales is located at 4434 Suitland Rd, Suitland, MD 20746, USA.
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