Kelly was great helped me get all my stuff in promptly and timely. She made sure the unit was dust free and serviced me to the best of her abilities. Also when ever I return she always greets me with a smile and asking what can I do to assist. As I approach my last days I am truly thank for to have Kelly remind me my storm won’t be long and sure enough it’s over! Thank you for making me feel like family.
Great service. Monica keeps me in stitches. She has great taste in fashion. Great place to store your things
No regard for renter's property. The concrete floors were upgraded by grinding and resurfacing. The unit was not protected so the water and dust from the process seeped underneath and collected on EVERYTHING inside the unit and totally destroyed a box containing special wall pictures and portraits. Thank goodness they were wrapped in bubble wrap inside that box and protected from the dust and water! No notice was given of impending work nor once it was complete... Nothing! Buildings are old and you can see where trash is simply thrown over the fence surrounding the property. #Neveragain!
Customer Service was awesome, very friendly, and professional. Monica gave me all the information I needed and more. Only reason I rated a 4 is because I had to pay for insurance that was "required", but it didn't state that online, and if it had not been for me having some money to move over from my saving, I would have had to leave. Insurance should be up to the consumer, but other than that, everything else was PERFECT!
Since my post, management has reached out to discuss issues and was very apologetic for the problem. It was suggested I file an insurance claim (since the unit was insured) but portraits and pictures are an "exception" and are not covered. I'll do more research next time! Thank you PS for the resolution.
Today was our first time renting a storage and it was an exciting and very informational visit. The flow of the process and visit was very fast and to the point and it was a great conversation and Ms Monica loves her job and is the best at it.
Public Storage is a US Storage based in Suitland Silver Hill, District Of Columbia. Public Storage is located at 3700 St Barnabas Rd, Suitland, MD 20746, USA.
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